The eFast card is reserved to corporate clients of Batam Fast Ferry Pte Ltd that participate in this program. It is available to employees (“the Cardholders”) of companies (“the Clients”) that travel in these ferries.

The Client is responsible for informing the designated Cardholders of these terms and conditions, and ensuring compliance. By joining or renewing membership in the eFast Card program, a Company explicitly accepts these General Terms and Conditions and any subsequent revisions.

1. Terms of eFAST card

To receive the Cards, the Client must complete and sign the Membership Form & Credit Terms Facilities, and send it, along with the corresponding deposit amount to the eFAST Card department.

Each Card bears the name of the Client, the name of the Cardholder and the expiration date (six months before passport expiry date).

There will be an administration charge S$5.00 per card. The Card is strictly personal, and cannot be sold or lent; it is not a payment or credit card. Once issued, Cards may not be partially or fully reimbursed, even if they are cancelled or not used./p>

Your eFAST Card is a record of our agreement to carry you or to arrange for your carriage. Your eFAST Card is our property, and shall be returned to us upon request.

When the Cardholder leaves the company, the Client may request that this Card be cancelled and re-issued in the name of another employee at S$5.00 per card.

This card is the combination of e-TICKET and boarding pass, you will be alleviating from the queues at the check-in counter and for passenger without baggage check-in, and you are advice to enter to Pre-Imm gate and boarding gate of Cruise Centre.

Please note that you are required to make the reservation no later than 2 hours before your required departure time and you must be at the Pre-Imm gate with their boarding pass at least 30 minutes prior to departure in order to hold the reservation and seat assignment.

All reservations are subject to availability of seats on the service for which you request a reservation, and you will not be given a reservation if no seats are available on the service.

For ferry departure schedule, please refer to our website www.batamfast.com.

2. Program Benefits

Once signed up, you will enjoy the following benefits:

2.1. Discounts on tickets. The extent of which depends on the agreement we make. In general, the more you travel, the higher the discounts! The discount will be based upon the ferry ticket fare and not the total price includes taxes and surcharges.

2.2. Interactive and user friendly booking. You can book seat directly via the BatamFast website using your personal identification number. There is no need to call us to find out about trip availability – all information appears directly on your computer screen.

2.3. Not only that you can quicker access to the booking system, you will not need to queue to collect for ticket at the check-in counter.

2.4. This card is the combination of e-TICKET and RFID card (boarding pass), you will be alleviating from the queues at the check-in counter and direct enter to pre-imm gate and boarding gate of Cruise Centre.

2.5. They are a very convenient way to book a seat - you do not have to wait for a paper ticket to be mailed to you before departure, and e-tickets cannot be lost. It stays safely stored in our computer at all times. There is no need to present the ticket for revalidation if changes have been made.

3.Charges for No-Show

An online reservation may be cancelled or postponed on the basis of a notification sent directly to our Call Centre in writing, by fax or via email, quoting the reference number, departure date & departure time and journey details at least one hour prior to departure.

No-show charge of one way ferry fare is applicable if a confirmed reservation is not cancelled.

The Terminal Fees which are not used can be refunded. The fuel surcharges remain non refundable once ticket was issued. The conditions are the same for e-tickets and paper ticket was issued.

4. Terms of Payment
We will send you a clear weekly statement of your ticket spend via email, at the address given on the order form. The statement contains the following information:

A. Current cards (Cardholders, Card number, number of trip traveled, Date and Price).

B. Breakdown of charges (including all Cardholders).

If payment is not made within the due time, we reserve the right to make any changes to the seat booked, or to cancel any reservations made on your behalf.

5. Others

We do not bear responsibility for the System being unavailable for use resulting from reasons beyond our control.

We have the right to temporarily suspend the access to the System for the time needed to remove possible dangers and failures.

If your card is lost or stolen please immediately contact the Call Centre on +65 62700311. This allows us to block cards that are reported as lost of stolen and immediately make them void, stopping anyone trying to use the card from accessing the booking system. We can then arrange for a re-print of your card which will be charged at a $5.00 fee.

The eFast Card Clients accept that the Program may be modified, in whole or in part, at any time. In this case, a letter specifying the new General Terms and Conditions, as well as the date they take effect, will be sent to each Cardholder.

We reserve the right to cancel any seat booking as a result of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure. Should this happen, we will be unable to refund any payments made.

For more details on Terms & Conditions, please refer to www.batamfast.com.

Should you have any problem with seat reservation, please request to sales@batamfast.com.

By mail: The eFAST card Centre, Batam Fast Ferry Pte Ltd., 1 Maritime Square, #11-20, HarbourFront Centre, Singapore 099253.
By phone: (+65) 6270 0311
By fax: (+65) 6270 0322
By email: efastcard@batamfast.com