Please be informed that new hand carry baggage allowance will take effect from 1 August 2009.

Dear Valued Customers,

Please be informed that with effect from 23-02-2009, ferry schedule for WaterFront City will be amended to:

Departing from HarbourFront Centre:
0750 hrs Via Sekupang (Service ONLY on Monday to Friday)
0920 hrs Via Sekupang (Service ONLY on Saturday, Sunday & Singapore Public Holidays)
1210 hrs Via Sekupang (Daily)
1410 hrs Via Sekupang (Service ONLY on Saturday, Sunday & Singapore Public Holidays)

Departing from WaterFront City:
0920 wib Via Sekupang (Service ONLY on Monday to Friday)
1140 wib Via Sekupang (Service ONLY on Saturday, Sunday & Singapore Public Holidays)
1420 wib Via Sekupang (Daily)
1630 wib Via Sekupang (Service ONLY on Saturday, Sunday & Singapore Public Holidays)

Attached is the new ferry schedule effective 23rd February 2009.

We thank you for your continuous support and sincerely apologise if any inconvenience caused.

Please be informed our current fare Surcharge of $15.00 will be reduced by S$1.00 to $14.00 effective Monday 24th November 2008. The surcharge is applicable to all 2-way ferry tickets for both adult & child commuters for ferries plying to all destinations, independent of the ferry ticket fare. 1-way tickets will incur a surcharge of $7.00.

Ferry ticket issues on or after November 24th, 2008 will be charged as below:

1. For Ticket Ferry Fare Details, please refer to price list page
2. For those advance tickets prior sold excluding Surcharge, the Surcharge shall be collected at the point of departure.
3. All prices are excluding Terminal Passenger Departure Fees

Although international oil prices have reduced significantly in recent times, the indirect cost implication of the fuel hike over the past years still continues to impact us greatly.

This reduction in surcharge is in line with the company’s policy of charging fair value for our services given.

We shall continue to monitor the situation closely. Thank you for your continued support.

A massive escalation in the price of fuel & other costs over the past 2 years has resulted in very significant increases in our cost of operations.

Besides the direct cost of fuel to us, spare parts, maintenance contracts, lubricating oil, crew, insurance, shipping costs & labour costs, among others, have also continually increased without ease.

Our company introduced a lagging fuel surcharge to help alleviate the very high costs of operations. This surcharge was intended to ensure that service levels did not fall victim to the increased cost of operations. To not implement such a surcharge would have been irresponsible of us as a transport operator. We are obligated to maintain our standard of safety, security & comfort, without excuse.

Although international fuel prices have recently fallen to a level similar to that experienced at the end of 2007, we have yet to witness an overall reduction in operational costs that would justify a reduction in the current surcharge.

Therefore, with immediate effect, the previously termed “fuel surcharge” shall now be referred as a “surcharge” so as to better represent the underlying purpose.

Please be assured that we are monitoring the situation & it is our intention to always maintain fair & appropriate pricing for the services we provide.

Thank you for your continued support and understanding in these difficult economic conditions.

Dear Passengers,
To ensure there is sufficient time to process the departure immigration and security checks, please note that with effect from Tue, 23 September 2008, the pre-immigration gate will close 15 minutes before your ferry departure time. This is to avoid any unnecessary delays to the ferry departures.

Due to the recent escalation in the price of fuel, we shall amend our existing Fuel Surcharges for all sectors to / from Singapore.
Effective from 1st June 2008, a new Fuel Surcharge of S$7.50 per oneway sector shall be chargeable for all Batam sectors. The new Fuel Surcharge is independent of the ferry ticket price. Please note the following:
1. All new issue 1-way ferry tickets shall have Fuel Surcharge of S$7.50 included into the ticket price.
2. 2-way ferry ticket will normally have the full Fuel Surcharge of S$15.00 ($7.50 per one-way sector) included into the     ticket price (unless indicated otherwise).
3. For all presold tickets, the difference between the fuel surcharge already paid and the new fuel surcharge will need     to be paid at the point of departure. Tickets without fuel surcharge will be required to pay the full new Fuel     Surcharge.

This limited adjustment will allow us to maintain current service levels in the face of continued, rising fuel costs worldwide. We will continue to monitor the price of fuel and keep the application of the fuel surcharge under active review.

Thank you for your continued support and understanding in these difficult economic conditions.

Due to continuing escalation of global fuel prices, Batamfast has had to review the fuel surcharge for all sectors to / from Singapore. 

With effect 7th January 2008 fuel surcharge per departing passenger from Singapore shall now be S$10.00 per 2-way ticket. 

2-way tickets originating from Batam, fuel surcharge will normally not be included in the ticket and $10.00 fuel surcharge shall be payable at the point of departure from Singapore. In any case, the difference between the Fuel Surcharge already included in the ticket and the fuel surcharge payable will be collected at the point of departure in Singapore.

This surcharge is independent of ferry ticket price and is applicable to all  ticket types for both adult and child commuters.

We trust you understand that the imposition of this surcharge is critical in maintaining our commitment and the highest standard of service to you.  We look forward to serving you better and thank you for choosing BatamFast, Asia’s favourite fast ferry operator.